Terms of Service

Effective Date: 13/02/2026

1. Introduction

These Terms of Service (“Terms”) govern your use of services provided by:

AIExpansion
Sole Trader
64 North Tenth Street, Central Milton Keynes, MK9 3AX, England
Email: [email protected]
Phone: +44 7849 86827

By accessing or using our services, you agree to be bound by these Terms.

If you do not agree, you must not use our services.

2. Description of Services

AIExpansion provides AI-powered business automation services including but not limited to:

AI voice receptionist systems

Automated call handling and booking

Calendar integrations

WhatsApp messaging automation

Lead generation automation

Custom AI workflow setup

Client login portal access

Services are typically provided via custom setup and ongoing monthly subscription, with possible usage-based billing.

3. Eligibility

You must:

Be at least 18 years old

Have authority to enter into binding agreements

Use the services in compliance with all applicable laws

Services may be used globally unless restricted by law.

4. Account & Access

Clients may receive access to a client login portal.

You are responsible for:

Maintaining confidentiality of login credentials

All activity under your account

Ensuring authorised use only

5. Payment Terms

5.1 Fees

Services may include:

Setup fees

Monthly subscription fees

Usage-based charges (where applicable)

All fees will be agreed prior to service activation.

5.2 Billing

Payments are due monthly in advance unless agreed otherwise.

Subscriptions automatically renew unless cancelled with notice.

5.3 Late Payments

Two consecutive late payments may result in service suspension.

Three late payments at any time may result in permanent termination.

5.4 Refunds

Clients are entitled to a 14-day refund period unless services have been materially delivered or customised.

6. Client Responsibilities

You agree to:

Use the services lawfully

Not use the AI system for spam, harassment, fraud, or illegal activities

Not impersonate others

Ensure compliance with call recording laws in your jurisdiction

Obtain required consent from customers

Provide accurate business information

You are solely responsible for how you use AI-generated outputs.

7. Intellectual Property

7.1 Ownership of Our Systems

AIExpansion retains full ownership of:

All software

AI systems

Automation workflows

Branding

Underlying technology

No ownership rights are transferred to you.

7.2 Client Data

You retain ownership of:

All customer data

Call recordings

Uploaded content

Business information

We act as a service provider processing this data on your instructions.

7.3 AI Outputs

You own the outputs generated for your business through our system.

You may use them commercially.

We retain a limited right to use anonymised, aggregated data for system improvement.

8. AI Disclaimer

Our services use artificial intelligence technologies.

You acknowledge:

AI outputs may contain errors

AI is not a substitute for professional advice

AI responses should be reviewed where appropriate

We do not guarantee specific business results

AI is a tool to assist your business operations.

9. Service Availability

Services are provided on an “as is” and “as available” basis.

We do not guarantee:

Uninterrupted operation

Error-free functionality

100% uptime

We are not liable for downtime caused by:

Third-party providers (OpenAI, Twilio, Stripe, etc.)

Internet outages

System failures beyond our reasonable control

10. Suspension & Termination

We may suspend or terminate services immediately if:

You violate these Terms

You engage in unlawful activity

You misuse the system

Clients may cancel with 30 days’ written notice.

11. Data Retention After Termination

Following termination:

Data may be retained for up to 12 months

Retention may be required for legal or financial purposes

Data may then be securely deleted

12. Limitation of Liability

12.1 Liability Cap

Our total liability shall not exceed the total fees paid by you in the 12 months preceding the claim.

12.2 Excluded Damages

We are not liable for:

Loss of profits

Loss of revenue

Loss of business opportunity

Indirect or consequential damages

Reputational harm

Missed bookings due to third-party outages

13. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including:

Natural disasters

Power failures

Internet outages

Third-party service disruptions

Government action

14. Modifications to Services

We reserve the right to:

Modify service features

Adjust pricing (with notice)

Improve or discontinue features

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We may update these Terms periodically.

Continued use of the service constitutes acceptance of updated Terms.