Privacy Policy
Privacy Policy
Effective Date: 13/02/2026
1. Introduction
AIExpansion (“we”, “us”, “our”) is a sole trader business operating in England, United Kingdom.
We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner in accordance with:
UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Applicable international privacy standards
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.
2. Business Details
Business Name: AIExpansion
Business Structure: Sole Trader
Address: 64 North Tenth Street, Central Milton Keynes, MK9 3AX, England
Email: [email protected]
Phone: +44 7849 86827
Website: https://app.shiney.ai/location/yXyHEggj00qbnVXNbjm1/page-builder/HA3Eat9oMMr4BNj1IrAR?source=website
3. Information We Collect
We may collect the following categories of personal data:
A. Website Enquiries
Name
Email address
Phone number
B. Client Information
Name
Email address
Phone number
Business information
Billing information
Payment details (processed securely via Stripe or PayPal)
C. AI Service Data
When using our AI voice and automation systems, we may process:
Call audio recordings
Call transcripts
Booking information
WhatsApp messages
Customer communication data
D. Analytics & Technical Data
IP address
Device information
Usage data
We do not knowingly collect data from children under 13.
4. How We Use Your Information
We use your data to:
Provide AI voice receptionist and automation services
Book appointments and manage calendars
Process payments
Provide customer support
Improve AI system performance
Conduct marketing (where consent is given)
Send reminders and automated communications
Comply with legal obligations
5. AI Data Processing & Training
As an AI agency, we use artificial intelligence technologies provided by third-party partners including OpenAI, ElevenLabs, and Twilio.
Your data may be processed to:
Generate automated responses
Transcribe and analyse calls
Automate bookings and follow-ups
Improve service functionality
Where applicable, anonymised or aggregated data may be used to improve system performance.
Clients may request to opt out of data being used for AI system improvement by contacting us directly.
6. Automated Decision-Making
Our AI systems may automatically:
Answer calls
Generate responses
Book appointments
Send follow-up messages
These automated processes are designed to assist with customer service and scheduling.
No legally binding or high-risk decisions are made solely by automated means.
If you wish to request human review of any automated action, please contact us.
7. Lawful Basis for Processing (UK GDPR)
We process personal data under the following lawful bases:
Contractual necessity (to provide services)
Legitimate interests (business improvement and marketing)
Consent (where required)
Legal obligation
8. Data Retention
We retain personal data for up to 12 months unless:
A longer period is required by law
It is necessary for ongoing services
You request deletion (subject to legal obligations)
9. Data Sharing & Third Parties
We use trusted third-party providers to operate our services, including:
GoHighLevel (CRM)
Stripe (Payment processing)
PayPal (Payment processing)
OpenAI (AI processing)
ElevenLabs (Voice AI processing)
Twilio (Communications infrastructure)
WhatsApp integrations
Google Calendar
We do not sell personal data.
We only share data where necessary to provide services.
10. International Data Transfers
Some third-party providers are based outside the United Kingdom.
Where personal data is transferred internationally, we rely on:
Standard Contractual Clauses (SCCs)
Adequacy regulations
Contractual safeguards
to ensure data protection standards are maintained.
11. Security Measures
We implement appropriate technical and organisational measures, including:
SSL encryption
Secure payment processing
Role-based access controls
Two-factor authentication
Secure password management
However, no system can guarantee absolute security.
12. Your Rights (UK GDPR)
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Data portability
Withdraw consent (where applicable)
To exercise these rights, contact:
Email: [email protected]
Phone: +44 7849 86827
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
13. Marketing Communications
We may send marketing communications where:
You have opted in
You are an existing client (soft opt-in)
You may opt out at any time by contacting us.
14. Data Controller & Processor Roles
AIExpansion may act as:
Data Controller (for website and business operations)
Data Processor (when handling client customer data under client instructions)
When acting as a processor, we process data strictly according to client instructions.
15. AI Disclaimer & Limitation of Liability
Our AI systems are designed to assist with communication and booking processes.
AI-generated responses are automated and may not always be perfect.
We are not liable for:
Inaccurate AI responses
Booking misunderstandings caused by incomplete input
Client misuse of AI outputs
Clients remain responsible for reviewing and managing their business operations.
16. Updates to This Policy
We may update this Privacy Policy periodically.
The latest version will always be available on our website.
